Frequently
Asked Questions

Frequently Asked Questions

All
Luggage Wrapping
Luggage Storage
General
Booking & Payments

What can you wrap?

We wrap luggage, backpacks, boxes, large parcels, wheelchairs, prams and more. See the items we wrap HERE.

What is the price for wrapping?

Luggage wrapping starts from $15. All prices on the website are in NZD.

What are your trading hours?

Our wrapping kiosks are open from 3:30 am to 11:30 pm everyday.

What are the accepted payment methods for luggage wrapping?

We accept all major Credit Cards, Union Pay, Alipay and Wechat Pay.

For luggage wrapping, can we book online?

Yes! You can now pre-book your luggage wrapping via our online booking form HERE. If you book online, you can get priority access and skip the queue when you come to our wrapping station. Please note that booking needs to be made at least 24 hours in advance.

What’s the largest size of box that you can wrap?

We can wrap boxes up to 1200mm X 500mm X 1200mm in size.

Do you have wrapping service at the Auckland Domestic Airport?

Not currently, however, there is a free T bus you can take to transfer between the international and domestic airports

How much extra weight will be added to the bag or luggage after wrapping?

Approximately 200g

How long does it take to get my bag wrapped?

Not long at all! It takes less than a minute to get 1 bag wrapped.

Where can we find the Secure Travel wrapping station?

We have 4 wrapping machines at 2 locations at the Auckland International Airport. Location 1 is near door 3 and check-in Zone E and the other one is near check-in Zone A and Door 7.

Won’t a lock better protect my luggage?

Unfortunately, not. Since locks are usually fastened at the most vulnerable part of a bag—the full length of the zipper—they offer very low measures of security. Locks are only designed to hold two ends of the zip together, which does not guarantee protection to the zip itself. All it takes is a sharp object (even the tip of a ball point pen) to pry open the zipper’s teeth.

My bags will still be opened for inspection at check in, right?

There’s no need. Where we currently operate, airports are now using specialised X-ray technology so that airport officials no longer have to manually open each piece of luggage. This means your wrapped bags can go through security seamlessly and still arrive at your destination unopened.

Can I still wrap my bags if I’m flying to the USA?

Yes! Contrary to popular belief, we wrap hundreds of bags going to the United States. Under USA flight requirements, baggage must be available for inspection at any point in time, which means bags are vulnerable to having locks and cables removed permanently.

The plastic wrap we use on your luggage is clear, so inspectors can see that there are no locks or other protective items to remove. The only time bags are physically opened is when they are flagged for further inspection during transit—in which case, Transportation Security Administration (TSA) officials will leave an attached note in the bag confirming their security check. However, this does not happen often, as USA airport authorities are very familiar with luggage wrapping.

What’s are your opening hours for luggage storage?

Domestic airport carpark self-serviced lockers are open 24 hours.
Attended baggage storage is available at the Auckland International Airport 3.30am-11:30pm everyday.

What happens if I do not pick up my luggage on time?

Please contact us to extend your storage time. If you do not pick up your luggage within 2 months and do not contact us, your luggage will be disposed of.

What happens if I lose my receipt, how do I claim my bag?

We will verify your Photo ID before you claim luggage.

What can I store on your premises?

You can store almost anything such as car keys, tools, boxes, suitcase, backpacker bags etc. Please ensure that there are no dangerous goods in your items.

Are there any security screening procedures required before I store my bags?

Yes, you will need to authorise our staff to do an explosive trace detection test or a physical check on every bag you store on our premises. Without your consent to do the ETD, we cannot accept your bags.

Do I need to book online for luggage storage?

No, you do not have to book online. We have plenty of space for baggage storage.

What are the bag sizes for your self-service locker?

  • Small: 410mm (w) x 880mm(H) X 620mm (D)
  • Medium: 410mm (w) x 570mm(H) X 620mm (D)
  • Large: 410mm (w) x 420mm(H) X 620mm (D)

How long can I store my bag on your premises?

As long as you need it. Just let us know!

What are the accepted credit cards for luggage storage?

We accept all major credit cards and Union Pay.


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